Shipping & Handling

SHIPPING Policy - Terms & Conditions
All Products are Shipped FOB Shipping Point of Origin.

FREE SHIPPING OFFER: On orders over $200.00 we pay for the shipping to addresses within the Continental United States via UPS Ground or USPS as set up in the  PayPal system.

• Perishable
  Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather.  Damage from inclement weather as well as excessive heat and/or freezing is not covered by HairProducts4me.com or the carrier. Weather and temperature damages are your responsibility.
  
  

• ORMD:
  Products containing alcohol, or are under pressure (like hairspray, mousse etc) are classified as ORMD. (We have been told ORMD stands for Other Regulated Material Dangerous.) It is cost prohibitive to send ORMD products by air as an additional $40.00 to $50.00 service charge is applied to each shipment. ORMD products can be sent GROUND,  but can NOT be sent via USPS Priority Mail as most Priority Mail packages go by air.
   

• If you use a P.O. Box, your order will be sent via USPS ... usually by Priority Mail.  The United States Postal Service will not allow other carriers like FedEX, UPS or any other carrier to deliver to their P.O. Boxes.
   

• FedEx thinks a phone number it is a good idea so they can call if they can't find your address.  International Priority Mail  thinks a phone number it is a good idea too. So please include your phone number.
   

• APO or FPO:
  If you use an APO or FPO address for your shipping address, your order will be sent by Priority Mail.  It is the only way to send anything to an APO or FPO addresses. Note: ORMD products (hair products containing alcohol or under pressure like hairsprays mousse etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by air. Please do not order these ORMD products when sending to an APO or FPO address. ... To our military people, Thank you for serving.  You are taking care of us so we take care of you.
  Save on Shipping hints:

  • 1-Small orders - Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a small flat rate priority mail box inside an envelope.
  • 2- Larger Orders - usually shoe box size of 4-32oz bottles or 2-64oz bottles or about 4 to 5 times the size of the small orders in #1 will go into a large flat rate priority mail box.
  • Remember NO ORMD = hairspray, mousse or products containing alcohol or pressurized containers

   

• Alaska, Hawaii & US Territories
  The "Free to you" shipping offer, is good within the continental United States only.
  For Alaska, Hawaii & US Territories see Save on Shipping hints just above. We will send you an email with our best estimate for the additional charges (should they apply) and wait for your reply before shipping. Please check your address see Checking your address below. It is best for you to get the address in the format required by USPS than to have us guessing.
  
  

• If we send the package to the address you provided and you do NOT get your package because the address you provided is wrong you must still pay us.
  

• If a package is returned because the address you provided is wrong we will charge you an additional shipping fee to re-ship your package.
   

• Flat rate shipments go UPS Ground (or at our discretion, on small orders, USPS Priority Mail).
   

• International Shipping: We will Email you about Additional shipping charges when shipments are going outside the continental United States. We package & weigh your box and send you an email with amount of the additional charges and wait for you to send us the additional money (via PauPal) before shipping.

  The cost of International shipping via FedEx (ground or air) includes the FedEx customs Brokerage fees (example: cost of transportation = $23.00; residential deliver add $2.50; fuel adjustment charge add $1.00; brokerage fee add $27.50 total shipping fee to you would be quoted as $54.00). This does not include any duties your country imposes on the shipment. You are responsible for paying any customs or duty fees when your package arrives. To avoid the brokerage fees it is often less expensive to use USPS (mail). However ORMD (hairspray, mousse or products under pressure are not allowed in the USPS (mail system). So if you need a product classified as ORMD we are stuck with FedEx Ground, when shipping to Canada and Mexico.
  
  We do not ship ORMD products via FedEx Air or USPS (mail) -- to locations which require air transportation -- to arrive in a "timely" manner.
   
  
  Save on International Shipping Hints: - the biggest hints are 1)-use the mail (USPS) & 2)-fill the box.
  

  • Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.
  • Fees for Medium and Large boxes are set by a formula that combines both the weight & the distance traveled.
  • Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.
  • Larger orders will cost more and You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government. This is usually collected when your package is delivered.

  
  Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package (from the inspection station) adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. We have instituted measures to try to stop this (by putting an additional copy of the shipping label directly on the boxes and  inside the flat rate envelopes.)  However, if they re-assess you for additional postage and you can not use the additional label to convince them that the postage was already paid, and that you do NOT owe them this additional postage ...  we are sorry but you will need to pay the additional fee assessed by your government. We promise the US Postal Service will not take a package unless we have already paid for the shipping.
   

• Some shippers charge $10.00 for making address corrections. We expect our customers to enter addresses correctly, including floor number, apartment number, entry location etc.  We will charge address correction costs back to the cardholder credit card. If you are in a big city you probably already know what each shipper requires. If you do not  call UPS to verify exactly what information is required by them, to identify your location. (Examples: required information may include floor number, apartment number, street entrance information etc.)

Checking your address ... for US States & Territories
After 9-11 the US Postal Service has instituted an address verification process on their web site. 

Here is how it works:

1. There is a person in the postal system who is responsible for entering your address into the post office computer system.
2. you typed in your address on your order form (or for or in PayPal users in PayPal account)
3. when we try to make a shipping label, the post office computer checks to verify the address the USPS person entered in #1 matches the address you entered in #2
   
   
4. Naturally USPS will not allow us to print a label for an address that is not already in the database or does not match the address they have stored for you, in their database.
5. if we can not get an address match here are the possibilities
:
• The person in charge of entering your address either did not tell the computer that your address is there, or entered your address incorrectly, or has not yet entered your address, or some times, an address has been inactive for so long, it has been removed.
• You entered you address in a different order or using abbreviations the USPS computer does not understand, or have used an incorrect zip code for the street address.
• we did not copy and paste your address correctly from your order form to to the USPS shipping form, when we tried to send your package.
• Note: people who are blessed with the ability to speak 2 or more languages need to be particularly careful as address names should not be translated. (For example if the actual sign on your street says "Calle XYZ" (Calle is a Spanish word for street) you can should not translate this address to "XYZ street" as the USPS system will generally be using Calle - the address name as it appears on the street sign outside of your house. --- once again, in most cases, street address names should not be translated.)

we suggest you go to http://www.usps.com  click on  make a shipping label and then click on GO. This should bring you to a blank address form. Fill out the blank form using your address as both return address and ship to address. When you are done click on continue. The http://www.usps.com will check the address you entered to see if it matches with an address in their data base.  If it does not they will give you options to help find the address they have on file for your area. When you see your matching address proceed to make a label (click the box indicating you want to make a label without paying for postage). You now have an exact print out of your address as required by the USPS data base. Transfer the information from this print out to your order form, when ordering.  Your letter carrier knows you so can make deliveries even if the address is not perfect. The computer at http://www.usps.com Does NOT know you and does not allow deviations.

Once you know your address from the USPS system you should Check and change the address in your PayPal Account so it matches the USPS requirements.